Returns and Refunds
We hope you that will be delighted with your purchase from us. However, if you are unhappy with an item for any reason it can be returned to us.
Items should be returned within 30 days of the purchase date if you would like a refund. The items need to be in perfect condition and in their undamaged, original packaging. Return postage, packing insurance and direct costs cannot be refunded. We take no responsibility should goods be lost in transit during the return process. We endeavour to handle all returns and enquiries within 3 – 5 working days.
Cancellation of an Order
You can cancel your order at any time. If the goods have been dispatched already then you have 7 days from the date of purchase to return your order to receive a refund. We cannot however refund any postage costs, either to send your order out or to receive it back.
Delivery Time
Our aim is for you to receive your purchase just as soon as possible, and we will do our best to deliver it to you within 2 working days. However, you should allow up to 4 days, especially at busy times. Please email customerservices@the-proto-col-collection.com or telephone 08448 466 470 if your order is very urgent.
Delivery Costs
The delivery cost for each item has been calculated according to weight and size, and this amount will be shown when you reach the checkout. Please select the delivery option suitable for you. You can choose from an overnight courier or Royal Mail Recorded Delivery, so a signature will be required on delivery. To avoid delay, please give a delivery address where this will be possible.
Signature Required
To ensure the best service to all of our clients, all shipments are required to be signed for. If you are not available, a note will be left giving details of how to re-arrange delivery.
You may find it useful to include a phone number in your Amazon account, and we will include that when using a service other than Royal Mail.
Postal Strikes / Disruption
In order that you can receive the goods that you order, it is our usual practice to use an alternative carrier from Royal Mail in the event of disruption to normal deliveries. In that instance we usually use Business Post, if you are not able to be in when the goods are delivered please leave clear instructions, as all deliveries are required to be signed for..
Your Privacy
We will not rent or sell your contact details to any third party.
